Is reception open 24hours?
Yes, our reception is maned 24/7.
You can contact our friendly staff via email@example.com or call the reception line on +61 3 9641 7500.
I have a booking at the Sebel Residences, where do I check in?
Both The Sebel and The Sebel Residences will check in at the same reception at the Sebel, located at 18 Aquitania Way, Docklands, Vic 3008
Is the pool indoor or outdoor?
It depends on the building; we have a mix of both.
The Sebel – Indoor
Condor – Indoor
Promenade – Indoor
Boyd/Palladio/Sant Elia – Outdoor
Arkley – Outdoor
Nolan – Outdoor
I booked at the Sebel Residences, how far is my apartment from Reception?
We have apartments within 9 buildings. The furthest one is 300m away.
Do you have a car park? How do we book it?
Yes, we have secured car park available at $30 per car per night. Car park can be accessed even if your apartment is not ready yet.
Please request and pay at the reception upon check in.
Can I have an early check-in?
You are welcome to check-in from 2pm, however, should you arrive earlier luggage storage is available and the use of the hotel leisure facilities is welcome. A request for early check-in can be made direct with the hotel, however it is not guaranteed.If you wish to guarantee an early check-in the room must be booked for the previous night.
Can I have a late check-out?
Check-out time is 10am. Should you require a later check-out please contact reception on the day of your departure to discuss. Any request late than 11 am will be charged from $30 depending on your room types.
And on each Sunday, we have Sunday Fun-day specials, for extra $80 you can stay up to 7pm.
Alternatively we are able to store your luggage while you continue to utilise the hotel’s leisure facilities.
Does my room have a balcony?
Most of our apartments are with balcony, but not everyone.
Does every room have the water view?
Unfortunately, no. Please select the water view room type when you make the booking either via website or direct with hotel staff.
Is there any chance of getting a higher level please Also can you see the fireworks at all from this hotel?
Yes, first of all, you need book a room with the water view to face the water and fireworks. Then, the second suggestion is, the earlier the better chance. Water view rooms are limited.
Higher level, please?
Yes, we’d love to put everyone on high levels. But it must depend on availability.
Can I ask for Twin beds in the bedrooms ?
Yes, we have twin beds available in some of the apartments. Please raise your request when you make the booking.
Can I bring my pet with me during my stay?
Yes, we are pets friendly hotel. Please speak to our friendly staff at +61 3 9641 7500 to reserve your pets friendly apartments. Extra charges may apply due to the hygiene purpose.
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